Return & Exchange Policy
Return period
You can return or exchange any product within 14 days of receiving your order.
Conditions
- The product must be unused and in its original condition
- It must be in its original packaging with all accessories
- Proof of purchase (order number) is required
Non-returnable items
Custom printed cases (covered by our 6-Month Print Warranty)
- Screen protectors after installation
- Products damaged due to misuse
Damaged or wrong item?
If you receive a damaged, defective, or wrong product, contact us within 48 hours of delivery with photos, and we'll replace it free of charge.
6-Month Print Warranty
All our printed cases come with a 6-month warranty against peeling or print damage.
If the print peels, fades, or gets damaged within 6 months from delivery, we'll replace your case free of charge.
The warranty covers:
- Print peeling or flaking
- Fading or color damage
- Print defects from manufacturing
The warranty does not cover:
- Physical damage (cracks, breaks, burns)
- Damage from misuse, chemicals, or sharp objects
- Normal wear on case edges
To claim your warranty, send us your order number and clear photos of the case on WhatsApp.
How to request a return
1. Contact us on WhatsApp or through our Contact page with your order number
2. Our team will confirm your request and arrange pickup
3. Once we receive and inspect the product, we'll process your exchange or refund
Refunds
Refunds are processed within 5–7 working days after we receive the returned product. Shipping fees are non-refundable unless the item was damaged or incorrect.